Prof Sanjai Parahoo

PhD, Grad Cert Bus, MBA, , Reg Prof. Engr.
Experience:
25+ years

Professional Biography

Executive Profile

Professor Dr. Sanjai Parahoo is a trusted advisor and thought leader in digital transformation and sustainable growth for both educational and business institutions. Drawing on an engineering background and hands-on program management skills, he delivers solutions that optimize institutional performance, elevate customer and learner experiences, and position organizations for future success.


Clients benefit from Sanjai’s proven expertise in higher education accreditation, as well as his insight into best practices across a range of accrediting bodies. He equips teams to achieve quality standards and drive continuous improvement by leveraging new technologies, tailoring guidance to each organization’s unique goals. His international experience includes partnerships with prominent global, regional, and local development agencies.


Sanjai has led international projects in business strategy, customer experience, satisfaction, and developing institutional innovation ecosystems—establishing policy frameworks and implementing transformational programs across Africa and the Middle East. With a reputation for delivering measurable results, Sanjai empowers clients to navigate change, capitalize on new opportunities, and achieve sustainable growth in today’s evolving business environment.

Key Competencies, Skills, & Expertise

  • Designing a framework and supporting business strategies to enhance Customer Experience, Satisfaction and Loyalty in a technology-enabled environment.
  • Qualitative and Quantitative customer/stakeholder surveys and model validation to support data-based decision making in competitive business environments.
  • Establishing an institutional innovation strategy including setting up an innovation ecosystem for new product/service development and diffusion.
  • Implementing quality systems for Innovation (e.g. ISO 56000), and tracking innovation maturity.
  • Digital transformation of business and educational institutions for sustainable competitive advantage, and support in accreditation endeavours.
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